British Airways - Flight Cancellations

Important information about British Airways

British Airways
British Airways

In 2019, the UK flag carrier British Airways celebrated 100 years of flying. The airline’s very first scheduled flight took place in the summer of 1919. The flight operated under the name of Aircraft Transport and Travel Limited, and there was just one passenger on board. The destination was Paris.

The 1920s saw the birth of the airline Imperial Airways, the carrier created by the British government, flying as far afield as the Middle East, Africa and even India. By the summer of 1939, parliament debated The British Overseas Airways Corporation Ltd Bill, which was drawn up so that Imperial Airways and British Airways Limited could become one.

Through the following decades, the airline continued to grow apace. The early 1970s saw the addition of the first Boeing 747 to the fleet. The British Overseas Airways Corporation and British European Airways, both of which were formed in the 1940s, finally became British Airways proper in 1974, then in 1976, Concorde introduced the world to supersonic flight.

Just before the millennium, British Airways joined forces with global carriers including Qantas and American Airlines, to form the Oneworld alliance.

Today, Britain’s flag carrier flies all over the planet. The airline promotes itself as offering great service as well as low fares, yet just like any other airline, British Airways flights can be subject to delays, cancellations and even overbooking. Unfortunately, many of the affected passengers are unaware that EU law makes provision for them to claim British Airways flight delay compensation.

Backing up your claim

To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.

 

Ask the airline staff what you can claim for - both there and then and later on - and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.

 

You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.

What you can claim at the airport

For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the  delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.

 

For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.

 

In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.

What you can claim at the airport

For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the  delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.

 

For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.

 

In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.

Your rights when delayed with British Airways

  • According to EU law up to €600 compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

Tips and Tricks when delayed with British Airways

  • Confirm the reason for the delay with the airline
  • Collect proof: photos, receipts of expenses, vouchers etc
  • Insist on your basic rights and services at the airport
  • Exchange contact information with other passengers

How to claim against British Airways

  • Enter your flight details into our calculator
  • Enter details of replacement flights (if any)
  • Enter details of fellow passengers
  • Leave the rest to us!
  • Short Distance

    Short Distance

    €250

    Up to 1500km

    (e.g. London - Edinburgh)

  • Medium Distance

    Medium Distance

    €400

    Up to 3500km

    (e.g. London - Athens)

  • Long Distance

    Long Distance

    €600

    From 3500km

    (e.g. London - Tokyo)

Important

Important:

Don't take any excuses! Vouchers for food or hotels don't negate the airline's responsibillity to pay your compensation

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