Thomas Cook Airlines - Flight Cancellations
Important information about Thomas Cook Airlines
Thomas Cook embarked on a new era of their journey in 2014, which was signalled by the change to their website. Before the change, it was considered the best and most reliable airline to travel with. Since then, Thomas Cook have been busy improving themselves, their customers travel and high standards.
Within the last 5 years they have invested in new aircrafts and routes, making flights more frequent and available. They have increased the comfort, and even won several awards showing that they’re a company with customer-care in mind.
The Thomas Cook Group includes Condor, and both the Thomas Cook Airlines UK and Scandinavia. The UK-based Thomas Cook is one of the largest leisure airlines within the UK and arguably the most recognisable for flights and package holidays. Today, its fleet includes 31 planes flying from across the UK, with over 20 airports being used to carry almost 7 million passengers to over 60 destinations.
With so many flights and airports in use, it is no surprise that Thomas Cook has its share of delays and cancellations. However, many passengers are unaware of the EU law that allows them to claim against Thomas Cook for their flight compensation.
Backing up your claim
To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.
Ask the airline staff what you can claim for - both there and then and later on - and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.
You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.
What you can claim at the airport
For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.
For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.
In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.
How Flight Patrol can help
Claiming flight delay compensation from Thomas Cook is easier when you know how. Our experience means we can secure what passengers are entitled to, with a minimum amount of fuss. We will claim on your behalf, we have an experienced team of claims experts and we will secure your compensation without causing you any stress or hassle.
If you claim yourself, you could find that it takes a lot of time. You may even struggle to get anywhere, simply because you have little experience in dealing with such claims. The process could therefore be stressful and energy-sapping, as well as time-consuming, and you may need to do a lot of research to make any headway at all. Your chances of success will sadly be limited by the fact that you are not familiar with this process. Passengers complain that the process takes up time, requires experience, is stressful and has a low chance of success.
If we claim on your behalf, we can reach a conclusion professionally, simply and swiftly. We can offer a highly experienced team, a stress-free experience and, most importantly, a high chance of success with your claim.
Your rights when delayed with Thomas Cook Airlines
- According to EU law up to €600 compensation
- Regardless of the ticket price
- Flights up to 6 years old
- When the flight was delayed at least 3 hours, cancelled or overbooked
Tips and Tricks when delayed with Thomas Cook Airlines
- Confirm the reason for the delay with the airline
- Collect proof: photos, receipts of expenses, vouchers etc
- Insist on your basic rights and services at the airport
- Exchange contact information with other passengers
How to claim against Thomas Cook Airlines
- Enter your flight details into our calculator
- Enter details of replacement flights (if any)
- Enter details of fellow passengers
- Leave the rest to us!
Up to 1500km
(e.g. London - Edinburgh)
Up to 3500km
(e.g. London - Athens)
(e.g. London - Tokyo)
Don't take any excuses! Vouchers for food or hotels don't negate the airline's responsibillity to pay your compensation