Emirates - Flight Cancellations

Important information about Emirates

Emirates
Emirates

Emirates began operation began in 1985 with only two aircrafts. Now, it proudly flies the biggest fleet of Airbus A380’s and Boeing 777s. In fact, Emirates has over a hundred Boeing 777 aircrafts in service. It has come to be known as one of the most efficient airlines, with higher comforts than most of its competitors.

Currently, the fleet includes over 265 aircrafts, flying to more than 155 destinations spread across 80 countries. From Dubai, over 1,500 flights will depart per week to six continents. Emirates has been known to double in size every four years making it one of the most successful airlines in operation.

As such, this may come as no surprise to find that Emirates has won several awards at the Business Traveller Middle East Awards 2019: Best Airline Worldwide, Best First Class, Best Economy Class, Best Frequent Flyer Program and Best Airport Lounge in the Middle East.

Emirate offers a stellar service to customers, but like many airlines, it can be subject to cancellations, delays or even overbookings. Therefore, their passengers should be aware of a protecting EU law which allows passengers to claim flight compensation when faced with these troubled flying situations.

Backing up your claim

To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.

 

Ask the airline staff what you can claim for - both there and then and later on - and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.

 

You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.

What you can claim at the airport

For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the  delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.

 

For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.

 

In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.

How Flight Patrol can help

Claiming flight delay compensation from Emirates is easier when you know how. Our experience means we can secure what passengers are entitled to, with a minimum amount of fuss. We will claim on your behalf, we have an experienced team of claims experts and we will secure your compensation without causing you any stress or hassle.

 

If you claim yourself, you could find that it takes a lot of time. You may even struggle to get anywhere, simply because you have little experience in dealing with such claims. The process could therefore be stressful and energy-sapping, as well as time-consuming, and you may need to do a lot of research to make any headway at all. Your chances of success will sadly be limited by the fact that you are not familiar with this process. Passengers complain that the process takes up time, requires experience, is stressful and has a low chance of success.

 

If we claim on your behalf, we can reach a conclusion professionally, simply and swiftly. We can offer a highly experienced team, a stress-free experience and, most importantly, a high chance of success with your claim.

Your rights when delayed with Emirates

  • According to EU law up to €600 compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

Tips and Tricks when delayed with Emirates

  • Confirm the reason for the delay with the airline
  • Collect proof: photos, receipts of expenses, vouchers etc
  • Insist on your basic rights and services at the airport
  • Exchange contact information with other passengers

How to claim against Emirates

  • Enter your flight details into our calculator
  • Enter details of replacement flights (if any)
  • Enter details of fellow passengers
  • Leave the rest to us!
  • Short Distance

    Short Distance

    €250

    Up to 1500km

    (e.g. London - Edinburgh)

  • Medium Distance

    Medium Distance

    €400

    Up to 3500km

    (e.g. London - Athens)

  • Long Distance

    Long Distance

    €600

    From 3500km

    (e.g. London - Tokyo)

Important

Important:

Don't take any excuses! Vouchers for food or hotels don't negate the airline's responsibillity to pay your compensation

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